Title: Customer Records Technician, Position No. 00207

State Role Title: Admin & Office Specialist III

Hiring Range: $43,050.00 - $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CUSTOMER RECORDS

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The VA Department of Motor Vehicles is looking to hire a Customer Records Technician for a full-time position with its Customer Records work unit in Richmond, VA. This position involves providing support with crash reports, driver and vehicle record requests to customers in accordance with applicable statutes, regulations and procedures in a courteous and friendly manner.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

•Knowledge of business English, mathematics.
•Knowledge of office operating practices, office equipment and its uses, standard business forms and filing systems and principles.
•Keyboarding skills and ability to use a personal computer and access automated systems.
•Demonstrated ability to perform detailed work using prescribed procedures.
•Collecting and organizing material by analyzing what is available and deciding what to include, presenting data in prescribed format.
•Interpret and explain guidelines, regulations, policies and procedures to customers.
•Compose correspondence, research, analyze data and reach logical conclusions.
•Demonstrated ability to communicate effectively with external and internal customers.

Additional Considerations

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Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.