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IT Help Desk Team Lead in Dallas
The Lead IT Customer Support position plays a pivotal role in ensuring the smooth and efficient operation of the UNT Dallas IT Help Desk. As the primary point of contact for IT support services, this position is responsible for overseeing daily Help Desk activities, managing task prioritization, and fostering a customer-centric environment for students, faculty, and staff. This role combines technical oversight with leadership responsibilities, including supervising a team of employees and student workers, maintaining service schedules, and ensuring adherence to IT service management processes through platforms like ServiceNow. The Lead also acts as a subject matter expert for Level 1 and Level 2 support, guiding the team in incident resolution, request fulfillment, and knowledge management. With a strong emphasis on communication, professionalism, and continuous improvement, the Lead, IT Customer Support is instrumental in shaping the user experience and operational excellence of IT services across the institution.
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Clinical Teaching Assistant in Fort Worth
The Clinical Teaching Assistant (CTA) will assist the nursing program faculty in supervising and supporting students during clinical learning experiences. CTAs will work under the guidance of a master’s or doctorally-prepared nursing faculty member to ensure excellence in student skills performance, evaluation, and overall clinical learning outcomes.
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Testing Assistant I in Dallas
The Testing Assistant provide frontline services to prospective and current students, test-takers, and the general public. They assist by providing the necessary materials and parameters in which to complete their exams. Incumbents proctor tests, oversee placement testing for new and returning students, enter scores, and refer students to appropriate departments after testing.
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Senior Academic Advisor in Denton
The Senior Academic Advisor is responsible for functioning as a team lead for the G. Brint Ryan College of Business for advising students and degree/program requirements. Responsible for implementing advising initiatives and protocols for targeted populations; performing quality checks and reviewing work of advisors; coordinating retention programs that focus on student academic success, managing and analyzing student academic information data and preparing reports; and making presentations to internal and external groups.
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Senior Program Project Coordinator in Denton
The Senior Program Project Coordinator works with AVP of Equal Opportunity & Title IX to implement and monitor the University's initiatives regarding EEO, Affirmative Action (for qualified persons with disabilities and covered veterans), and Title IX prevention education. Collaborates with student groups and across divisions to ensure compliance by all University divisions with applicable federal and state laws/regulations/guidelines, University policies regarding EO and TIX, and best practices. Provides training to students, faculty, and staff. Obtains external funding sources. Develops and implements strategies to positively impact student and employee experiences with respect to EO/TIX-related matters.
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