Our team members nourish the bodies and minds of thousands of people every day, through food and support services focused on health and wellbeing. Creating bonds and connections between people and communities across Australia, Compass Group’s corporate footprint is designed for people, the planet and communities in which we work to thrive now and long into the future. 

The Role 

At Compass Group, we are committed to delivering exceptional service and operational performance across our sites. With a focus on continuous improvement and innovation, we empower our teams to excel and lead with purpose. We are seeking a passionate and results-driven Operational Excellence Business Partner in Perth to assess, coach, and uplift site operational performance. Reporting to the National Manager of Operational Excellence, this role plays a pivotal part in mentoring Area Managers and Site Managers, driving operational improvements, and fostering a culture of excellence. 

Key Responsibilities: 

• Implement key operational standards related to service, safety, financial performance, and people effectiveness. 

• Assist in developing and updating SOPs, training materials, and best practices. 

• Define and track KPIs for operational excellence and leadership effectiveness. 

• Conduct Service Standards Appraisals, audits, and risk assessments across sites. 

• Evaluate governance, compliance, and control frameworks to identify improvement areas. 

• Provide insights to enhance policies and strengthen site-level governance. 

• Deliver targeted training on systems and processes, with a focus on service delivery, safety, labour optimisation, and leadership. 

• Support new and developing Area Managers and Site Managers in building their skills and confidence. 

• Facilitate leadership development programs in partnership with the Leadership Academy. 

• Work with site teams to identify and implement operational and P&L performance improvements. 

• Monitor and report on audit findings, corrective actions, and systemic improvement opportunities. 

• Leverage data-driven insights to recommend innovative solutions for operational efficiency and customer satisfaction. 

• Build strong relationships with business leaders, site managers, and key stakeholders to align on objectives. 

• Act as a champion for operational excellence, fostering collaboration and accountability. 

• Provide transparent reporting on operational performance and progress against goals. 

The Person 

• 6+ years of operational experience in the hospitality industry, including at least 5 years in a managerial role, with P&L accountability (ideally 3+ years at a Compass Group site). 

• A proven track record in operational coaching, training facilitation, and leadership development or a safety background with expertise in auditing and quality assurance. 

• Experience in operational assessment, risk management, and compliance, preferably with relevant certifications. 

• Strong knowledge of governance, risk management, and continuous improvement principles. 

• Exceptional communication and stakeholder management skills. 

• A proactive, solutions-focused mindset with a history of driving measurable improvements. 

 The Benefits 

At Compass Group, you’ll have access to the support, infrastructure, systems, and processes of a global organisation. We value high performance and foster individual growth, offering: 

• 100+ retail discounts accessible from your mobile. 

• Multiple salary packaging options to help your dollar go further. 

• Health and well-being employee benefits to look after you. 

• Recognition programs, including service and safety awards and regular team events. 

• Ongoing training and development, with endless career growth opportunities.