UX Researcher in West Midlands

As a UX Researcher you thrive on conducting strategic and tactical research to uncover deep insights into customer needs, behaviours, and pain points.  You ensure that a user-centric and data-driven approach is at the core of the design lifecycle.

CRM Manager in various locations

We have a fantastic opportunity to join our CRM team at Halfords; we are looking for a CRM Manager to join us in delivering best-in-class customer communications across our Group. This creatively led role is all about shaping standout campaigns — from supporting email design and personalisation to implementing testing strategies that drive real results. Working closely with Digital, Category, Trading, and Marketing teams, you’ll play a central part in a CRM programme that connects with the right audience, at the right time, through the most relevant channels.

Head of Operational Change, Implementation & Comms in Worcestershire

Closes:May 11 2025

The Head of Retail Operational Change, Implementation & Comms is ultimately accountable for the operational sign off of any propositional, process or policy change across the Retail channels and associated communication plans. Through the Retail Operational Change Managers and Retail Operational Implementation Manager they own the operational change and implementation strategy, processes and plan to ensure operational readiness before go live of any business change into Retail. Working upstream with the SLT leads on all change in flight to support delivery of the change whilst meeting business case requirements.

Lead UX/UI Designer in Worcestershire

As a Lead UX/UI Designer you are passionate about creating user experiences with a real focus on accessibility, usability and cutting-edge UI design. Leading a small, close-knit team of designers, you’ll enjoy a mix of hands-on design as well as using your leadership experience to support the growth and development of your team.

Customer Experience Manager in various locations

Closes:May 15 2025

In this exciting role, you’ll be the voice of the customer – gathering and interpreting insight from data, feedback, and frontline conversations to shape journeys that truly resonate. You’ll lead engaging customer journey mapping sessions, collaborating across teams to identify friction points and turn them into opportunities for delight.