• Design, build, and maintain Power BI dashboards tracking program performance, member behaviour, and brand impact
• Build and optimise data models using DAX to support efficient reporting and analysis
• Implement row-level security and data governance controls
• Create paginated reports for detailed operational and financial reporting requirements
• Establish consistent design standards across the Loyalty team

• Design and maintain data pipelines in Databricks for extracting, transforming, and loading loyalty data
• Implement star schema design patterns with fact and dimension tables
• Build slowly changing dimensions (SCD Type 2), merge operations, and incremental load logic
• Develop data quality monitoring, validation rules, and automated alerts for anomalies
• Document data flows, transformations, dependencies, and business rules

• Extract and integrate data from Salesforce Loyalty Management and Data Cloud into the Databricks lakehouse
• Build cross-platform integrations between Salesforce, booking systems, and enterprise data warehouse
• Report on key metrics including member lifetime value, earn/redemption rates, acquisition, churn risk, and program ROI
• Build revenue accrual tracking, monthly financial reconciliation reports, and executive dashboards
• Support audit requirements and financial reporting compliance for loyalty program revenue recognition

• Partner with the World360 Rewards team, brand leadership, and Global Leisure data team
• Create technical and business-facing documentation to support system understanding
• Communicate technical concepts effectively to non-technical audiences
• Support UAT cycles and guide business users through system changes

 

• 3-4 years of experience in a Data Analyst, Data Engineer, or BI Developer role
• Strong proficiency in Power BI including dashboard design, Databricks, and data modelling
• Hands-on experience with Databricks (or similar platforms) for pipeline development
• Strong SQL skills for extraction, transformation, validation, and complex query optimisation
• Experience with dimensional modelling, data warehouse design patterns, and slowly changing dimensions
• Experience with Azure cloud services (Azure Data Factory, Microsoft Fabric, Azure DevOps)
• Strong documentation skills and ability to translate business requirements into technical solutions
• Demonstrated stakeholder management skills and ability to work collaboratively across teams

• Experience working with Salesforce data (Loyalty Management, Data Cloud, Sales/Service Cloud)
• Background in loyalty programs, travel, or retail industries
• Experience with Snowflake or similar cloud data platforms
• Python or PySpark for data transformation
• Familiarity with Git/version control for analytics code
• Understanding of hash-based change detection and data versioning techniques
• Experience supporting financial audit processes and compliance reporting
• Microsoft Certified: Power BI Data Analyst Associate
• Databricks Certified Data Engineer Associate

 

 

What you'll Enjoy:

Salary: $120k Plus Super 

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

 

 

#LI-BC1#LI-Onsite 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.