The Director of Advising reports to the Dean of Student Services and supports student success and retention by ensuring quality, proactive and holistic academic advising and responsive front-line services. This role will oversee One Stop Center staff on the Dyersburg Campus and professional staff advisors at all DSCC locations, while also providing master advisor training and advising resources for all academic advisors, ensuring students receive consistent, well-informed guidance throughout enrollment. The official station for this position is the Dyersburg Campus.

DUTIES AND RESPONSIBILITIES:

• Supports the mission and vision of the College by working collaboratively with faculty, chairs/program directors, academic administrators, and student services staff to ensure success of the college’s proactive, relational, guided pathways advising model.
• Provides direct student advisement to current and prospective students on the college’s class schedule offerings, academic pathways, prerequisites, transfer and career programs, procedures and resources in-person, on the phone, or virtually. Instruct students how to navigate the DSCC website, MyDSCC Banner™ Self-Service, use of online forms, academic plan software Ellucian Degree Works™, and advise them on the use of other college resources and online tools.
• Provides oversight of professional staff advisors at all DSCC locations. Maintains an online academic advising schedule to ensure adequate staffing coverage for peak advising periods, enrollment events, and new student orientation programs to reduce wait times. Works with faculty and department chairs to coordinate advising support for peak enrollment periods and events.
• Plans and conducts DSCC Master Advisor training for new faculty and staff members identified by their supervisor to serve as an advisor for all DSCC locations that includes both virtual and hands-on instruction. Advising tools and materials should support in-person, virtual and telephone advising sessions.
• Support training on the use of advising technologies such as, but not limited to, Ellucian® Banner Student Information System and Banner Self-Service, Ellucian® Degree Works™ and Slate© Student Success. 
• Plans and conducts professional development for current master advisors to keep them up to date on curriculum changes, degree requirements, and best advising practices.
• Demonstrates knowledge of enrollment processes, admissions requirements, and all certificate and degree programs.
• Updates the college’s online advising resource materials, ensuring accurate and current information.
• Schedules communications to both advisors and current students regarding advisement and registration in advance of and throughout each registration period.
• Supervises the daily operation of the One Stop Center on the Dyersburg Campus and provides direct support to students during high-volume times.
• Coordinates One Stop Center activities and ensures quality customer service practices are observed. Provides training and updates to One Stop Center staff as directed. Schedules training sessions for One Stop Center staff with Admissions, Records, Financial Aid and Student Financial Services personnel.
• Ensures visitors to the One Stop Center receive accurate counsel regarding the application process for admission to the college, financial aid availability, and institutional policies and procedures.
• Oversee the functions performed in the One Stop Center including various financial transactions with students and non-students, perform cashiering duties including all aspects of student registration, receipting of student payments, receipting sponsor payments.
• Performs other duties as assigned.

WORKING CONDITIONS:

Sedentary: Desk work; travel will be required for college or program activities. Insignificant effort other than normal movement.  Minimal Hazard/Exposure: Standard office settings. At least minimal environmental controls to assure health and comfort. Besides frequent person to person interactions with students, faculty and staff, this position requires significant communication by telephone and other electronic means.

REQUIRED QUALIFICATIONS:

• Ability to express ideas clearly and concisely, verbally and in writing.
• Knowledge of modern office practices, procedures, and equipment including Microsoft Word, Microsoft Excel, and Outlook.
• Willingness to learn new software applications.
• Ability to comprehend, interpret and apply DSCC policies and procedures.
• Ability to work independently with minimal supervision.
• Ability to pay attention to detail and handle a variety of assignments simultaneously.

MINIMUM REQUIREMENTS OF EDUCATION AND EXPERIENCE:

• Bachelor’s degree or higher in a counseling field from a regionally accredited institution at least three years advising experience in higher education.
• Bachelor’s degree in any field with at least five years of demonstrably successful advising experience in higher education.

PREFERRED QUALIFICATIONS:

• Master’s degree from a regionally accredited institution.
• Experience in academic advising at a community college, preferably a public community college.
• Experience working with college student groups including traditional, adult, veterans and dual enrollment and middle college participants.

Minimum starting pay is $54,000 annually ($27.70 per hour). With additional experience pay increases to a maximum pay of $67,500.

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire. 

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.