Claims Specialist
We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be. Our Claim Specialists are Customer obsessed experts who manage claims with empathy and understanding to get our customers Back On The Road as quickly as possible. As the Claims expert our Specialists understand what’s required to finalise a customer’s Major Loss claim in a timely manner, helping to deliver on our Motor Strategy of being #100% Motivated to get our customers back on the road.
We are currently looking for customer service experts to join our Major Loss Motor Claims team permanently commencing June 17th.
What you’ll do
- Successfully manage the Major Loss claims experience on behalf of the customer, by delivering a brilliant customer experience when our customers need us the most. This requires you to connect with the customer, empathise with their situation and be a claims expert, settling their Major Loss Claim in a timely manner
- Conducting a number of checks to ensure all applicable steps are completed prior and during the customer conversation
- Contribute to financial outcomes by effectively finalising a major loss claim and demonstrating a first call resolution mindset.
- Resolve enquiries in a timely manner with both our inbound and outbound calls whilst you meet daily settlement targets.
What you’ll bring
- Previous experience in a high touch customer service environment (note this is a phone-based role)
- Demonstrated ability to go above and beyond for customers
- Willingness to apply feedback and coaching to achieve targets and expectations
- High levels of resilience and empathy
- Demonstrated ability to effectively solve problems
- Be flexible and open to change in a fast paced and ever-changing environment.
- Strong time management skills and ability to multitask and work under pressure.
- Ownership and Accountability of your own development and career.
Shift Option and Training
We are looking for several full-time positions for the following shift options. A start window means you can be rostered to start at any time between those shown below.
- Monday to Friday – 37.5 hours per week - Start Window 8am – 10am.
If successful, you will attend 5 weeks full-time training, Monday to Friday, in the relevant office and virtually in your respective site.
Work from home requirements
These roles will be a combination of office based and work from home. To successfully work from home, you will need the following:
- Home phone line or VOIP connection
- Internet connection
- A keyboard and mouse and either 1 large screen or 2 standard sized screens-a work laptop will be provided so a computer won’t be needed however dual screens are compulsory.
- Ergonomic set up with desk and chair in a quiet, private space
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Chase the sun, apply online today
Apply now
Back to search results
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time