Lead with Purpose – Team Manager, Claims
Lead a High-Performing Team to Deliver Outstanding Claims Experiences
Are you an experienced people leader with a passion for developing high-performing teams and delivering exceptional customer outcomes? We’re looking for a dynamic Team Manager to lead a group of Claims Consultants in a supportive, fast-paced environment at Suncorp New Zealand.
In this critical role, you’ll guide your team to deliver on our claims strategy, foster a culture of continuous improvement, and play a key part in building trusted relationships with customers, brokers, and strategic partners.
Location: Wellington, New Zealand
Employment Type: Full Time – Permanent
Team Size: 8–12 Claims Consultants
What You’ll Be Doing
As a first line leader, you will:
- Lead, coach and motivate a team of 8–12 Claims Consultants to consistently meet performance and customer experience goals
- Create a purpose-driven environment by linking team objectives to wider business strategy
- Champion continuous improvement and drive operational excellence within the team
- Manage complex claim escalations and support effective resolution of disputed claims
- Build strong relationships with brokers, partners, and internal stakeholders to ensure effective collaboration
- Support the wellbeing and engagement of your team while fostering an inclusive and high-performance culture
- Model Suncorp’s values and behaviours, and promote a strong risk and compliance mindset
What You’ll Bring
To thrive in this role, you will have:
- Proven leadership experience, ideally within insurance, financial services, or a contact centre/claims environment
- The ability to inspire, influence and empower a diverse team
- Excellent communication and relationship management skills
- Strong decision-making capability, especially in high-pressure scenarios
- A commitment to delivering positive customer and business outcomes
- A mindset for innovation, improvement and change
- Strong understanding of risk, governance and compliance frameworks
Why Join Us at Suncorp New Zealand?
At Suncorp NZ, we’re committed to building futures and protecting what matters. As part of our team, you’ll enjoy:
- A collaborative, inclusive and purpose-driven culture
- Opportunities to grow and develop your leadership career
- Flexible work options and a focus on wellbeing
- Competitive salary and benefits, including insurance discounts and professional development support
Ready to Make an Impact?
If you’re a people leader with a passion for delivering meaningful change and empowering others to succeed, we’d love to hear from you.
Apply now and be part of a team that’s shaping the future of insurance in New Zealand.
Apply now
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Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time