Claims Technical Advisor

Suncorp is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

The purpose of this role is to provide technical advice to Claims Consultants and support to the Team Managers to ensure the team’s effective delivery of SLAs and the delivery of a great customer experience.

Key Responsibilities:

• Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the service promise.
• Manage the approval of claims within agreed claims approval framework.
• Assist and advise Claims Team to resolve escalated queries from customers and brokers and effectively assist to negotiate resolutions to disputed claims.
• Support new Claim Consultants by identifying skill gaps and implementing appropriate onboarding training.
• Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function.

What we are looking for:

• Previous experience in a CTA role or as a Claims Manager – must have
• 4 years of industry/claims management experience
• Extensive customer service experience
• Problem solving and ability to identify innovative solutions
• Strong stakeholder management and consulting skills
• Highly developed communication skills (written and verbal)
• Excellent attention to detail and systems skills

What we offer:

• Free life, salary continuance and trauma insurance cover
• Discounts on Asteron Life, Vero, Southern Cross medical insurance
• Flexible leave of up to four days per year in addition to annual leave
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities
• Opportunity to join the employee share plan

If this opportunity sounds like you, apply now!

Apply now

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Advertised: 07 May 2025 New Zealand Standard Time
Applications close: 14 May 2025 New Zealand Standard Time