Service Delivery Manager

• Lead a small, capable team with strong mentorship and support
• Brisbane location with great WFH flexibility

Ready to take the next step in your IT career?

We’re looking for a motivated Service Delivery professional who’s eager to grow into a leadership role. As the Service Delivery Manager – Digital Correspondence, you’ll guide a supportive team delivering digital correspondence services across the Insurance business. You'll work alongside experienced leaders and platform owners while building your skills in service management, stakeholder engagement, and strategic delivery.

What you'll do

• Manage relationships with service partners/operations team for service delivery
• Ensure operational needs are understood and prioritised
• Work with the SIAM team to ensure adoption and adherence to SIAM processes
• Monitor all SIAM processes and provide feedback on areas of improvement
• Approving, preparing, planning, and managing of new or changed services
• Participation in service and service provider reviews and negotiation of SLA and contracts

What you'll bring 

• Around 3+ years’ experience in IT service delivery, operations or support roles
• Exposure to Agile environments and digital platforms
• An interest in stepping into people or service delivery leadership
• Understanding of ITIL or SIAM (certifications a plus but not essential)
• Experience with incident response and decision making associated with crisis management
• Previous exposure to Partner and Service Level Management lifecycle

 Service Delivery Manager.docx

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Apply now

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Advertised: 16 Jun 2025 AUS Eastern Standard Time
Applications close: 30 Jun 2025 AUS Eastern Standard Time