Claims Consultant

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, including market leading brands.

Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.

This is a dynamic inbound contact centre role where you will support our key partners and their customers. Lodge and manage a portfolio of claims while providing a sustained high level of service to our valued customers in accordance with our Suncorp values.

Deliver the brand promise in a cost-effective manner.

What you’ll do:

• Deliver exceptional customer service and act as the primary contact for our customers and ensure delivery of the service promise.
• Manage a portfolio of claims and provide case management
• Advise customers on policy entitlements, lodge claims, and explain the claims and repair processes
• Set clear expectations for the claims process and provide tailored solutions
• Identify and escalate claims beyond expertise and/or authority limits to ensure process adherence
• Proactively develop and maintain relationships with internal and external business partners.

What you’ll bring:

• Proven success and experience in a fast-paced customer service role – face to face or telephone based.
• Proven track record of meeting performance KPIs and deliver exceptional results
• Exceptional phone and computer skills with a genuine passion for helping people
• Solution-focused with strong problem-solving abilities
• Excellent verbal and written communication skills
• Strong attention to detail and a positive attitude
• Flexible and resilient, able to handle pressure effectively
• Comfortable using various claims management systems.

If this opportunity sounds like you, apply now!

Apply now

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Advertised: 07 May 2025 New Zealand Standard Time
Applications close: 16 May 2025 New Zealand Standard Time