Policy Operations Consultant

Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.

We have a permanent full-time opportunity to join a talented, highly motivated and engaged team as a Policy Operations Consultant in Auckland.

Your role is to provide outstanding customer service to both internal & external customers through timely, accurate and efficient processing of all enquiries and tasks within the Operations Team to ensure we are perceived as being flexible, responsive and easy to do business with

This role follows a hybrid working model, which means you'll have the flexibility to work remotely as well as from the office on specific designated days.

Key Responsibilities:

• Accurate and timely processing of policy & client changes/maintenance including responding to all written, email, face to face and telephone enquiries from customers, intermediaries, other departments and external service providers.
• Correctly processing policy transactions (new business, renewals, endorsements and cancellations).
• Contacting external customers to resolve any transaction issues.
• Applying underwriting authority within guidance & compliance requirements.

• Meet documented health & safety responsibilities for employees specifically relating to the nature of this role
• Perform other operational related tasks as directed by Team Leaders, Operations
• Identify and own your personal development needs, via individual performance appraisals and associated learning tools
• Assisting with training other team members as required

What we are looking for:

• Previous operational and/or administrative experience within the insurance industry
• Experience in identifying and resolving escalated customer queries

• Computer, Microsoft Word, Microsoft Excel, and Administration skills to a competent level
• General insurance market understanding
• Organisation and time management skills to provide accurate high volume work output
• Sound database knowledge

If this opportunity sounds like you, apply now!

Apply now

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Advertised: 19 Jun 2025 New Zealand Standard Time
Applications close: 27 Jun 2025 New Zealand Standard Time