Customer Insights Advisor

Join us as a Customer Insights Advisor and play a key role in delivering high-quality complaints reporting and analysis to support Suncorp’s customer, community, and shareholder obligations. You'll develop and maintain key reports, perform deep-dive analytics, and provide actionable insights. This role offers the opportunity to work across all areas of data and analytics, including advanced analytics and special projects.

This is a 12 month contract opportunity and we’re open to candidates from Brisbane, Sydney or Melbourne.

What you’ll do

• Develop, maintain, and manage operational reports, ensuring timely delivery and stakeholder alignment
• Analyse customer issues by extracting, transforming, and interpreting data to deliver actionable insights and recommend improvements
• Integrate new data assets into existing models and update reports accordingly
• Support broader team activities including management reporting, advanced analytics, and special projects

What you’ll bring

• Tertiary qualification in a quantitative field or equivalent experience
• 2+ years in a data analytics role
• Proficient in SQL and Python (or similar tools like R, SAS, SPSS)
• Skilled in analysing customer data and deriving insights
• Experienced in handling data from multiple sources (databases, Excel, text files)
• Strong data visualisation skills
• Advanced Excel; proficient in PowerPoint, Word, and Access
• Knowledge of project management practices (desired)
• Experience in complaints, risk, or data governance (desired)

Apply now

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Advertised: 03 Jul 2025 AUS Eastern Standard Time
Applications close: 11 Jul 2025 AUS Eastern Standard Time