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Service Specialist - Cloud & Data Platforms

Job No: 676664

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 5


Brisbane OR Sydney

 

  • Unique opportunity to join a large complex environment with a market leader
  • Suncorp is at the forefront of best-of-breed technology
  • Join a collaborative culture with a strong emphasis on career goals; 50% WFH

 

About the role:

This Service Specialist - Core Data Platforms plays a key role in keeping Suncorp’s cloud systems running smoothly and securely. They make sure our service providers deliver what’s needed, help fix major issues quickly, and guide teams to work better and smarter.

You will provide oversight and governance of the Managed Service Provider’s performance both operationally and strategically to support the platforms, ensuring the environments are operational and compliant and within Suncorp's risk appetite to deliver on customer needs and expectations.  

This is a great opportunity for someone who is looking to step away from a hands-on tech role while still utilising your technical expertise in AWS/Azure and Cloud Services. Suncorp is at the forefront of technology so there is plenty of scope to develop new skills to enhance your career.

 

What you’ll do:

  • Monitor and govern the operational and strategic performance of the Managed Service Provider, managing service levels and supplier governance
  • Continuously improve the Service Catalogue and MSP processes to enhance the customer experience while ensuring compliance with rapid change and production transition frameworks.
  • Ensure the availability and health of all Infrastructure Services, including cloud platforms and services, and adhere to Suncorp's SIAM framework for Change, Release, and Deployment quality.
  • Contribute to platform architectures and roadmaps, aligning with team, business, and group priorities
  • Lead and support Change, Release, Deployment, Problem, Incident management, cost optimization, risk management, and continuous improvement, utilizing technical knowledge to influence priorities and enhancements.
  • Act as a point of contact for process-related questions, disputes, or issues, clarifying expectations, taking accountability, and maintaining high standards
  • Ensure availability for on-call support as needed, responding promptly to urgent issues.

 

What you’ll bring:

  • Preferably Insurance or Financial Services Industry experience.
  • Minimum of 3+ years’ hands-on experience with AWS/Azure and cloud services (SaaS, PaaS, IaaS).
  • Familiarity with AWS technologies: EC2, RDS, Redshift, Lambda.
  • Experience with Linux/Windows systems and automation tools (e.g., Ansible, Terraform).
  • Proficient in operating systems and platform solution delivery.
  • Experience with distributed teams (onshore/offshore) including experience governing IT Service providers
  • Exposure to DataBricks and Machine Learning lifecycle management.
  • Strong collaboration skills and the ability to build effective relationships
  • A genuine passion for technology and service delivery

Download File TT INFRA Service Specialist - Core Data Platforms.docx

 

If this opportunity sounds like the challenge you have been looking for, please apply online today. For more information please contact: melissa.turkington@suncorp.com.au 

 

 

Apply now

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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