Team Manager - Sales and Service

Due to an internal promotion, we currently have a fantastic opportunity to lead and manage one of our teams of underwriting specialists in the personal insurance business. You will lead a high-performing team focused on delivering outstanding customer experiences across the entire journey – from quote to renewal.

Your key responsibilities will include:

• Building strong and lasting relationships with partners (bankers, broker and advisers).
• Providing appropriate reporting to partners to improve the service standards.
• Attending operational partner meetings to report on team service and activities in order maintain and improve service delivery.
• Recruiting, developing, leading, and motivating a highly performing team within our contact centre environment.
• Driving process simplification within the business.
• Ensuring efficiency and productivity goals are met.

What you'll need to succeed 

• Previous, demonstrated insurance experience within a contact centre environment
• Excellent relationship management skills
• The ability to positively influence a team and others around you
• Excellent communication skills with experience in writing reports and presenting to large groups
• A customer centric focus
• The ability to perform well in a fast-paced environment

If this role sounds like the challenge you have been looking for please express your interest by applying.

Apply now

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Advertised: 25 Aug 2025 New Zealand Standard Time
Applications close: 15 Sep 2025 New Zealand Standard Time