Policy Support Officer

We have a 6-month secondment opportunity available for someone to join our Insurance Operations team as a Policy Support Officer in Brisbane.

This role is accountable for performing policy administration tasks for Consumer / Niche brands consisting of Suncorp, AAMI, Apia, GIO, Shannons, CIL, Bingle, Essentials, and Terri Scheer. This role acts as a referral point across the business for policy support and administration queries making us a key team in delivering on great customer experience.

What you’ll do

• Accurate and timely processing of policy administration tasks within Consumer and Niche Insurance brands.
• Develop relationships with internal and external customers, provide support to the partnered teams to ensure accurate and timely processing of activities within agreed SLAs.
• Monitoring and actioning the centralised mailboxes or workflow systems, and internal phone queue.
• Make decisions, interpret data and process and resolve issues within delegated authority.
• Action and process exceptions from our extended offshore teams and ensure that work flows through to correct next step for our customers.
• Maintain knowledge across processes, systems, and guidelines.
• Adhere to all compliance requirements and complete all compliance training.
• Deliver outstanding customer service within required service level agreements.
• Support a collaborative work environment to achieve team and department goals.

What you’ll bring

• Demonstrated experience and high performance in your current role
• Proven experience in balancing multiple key deliverables in a dynamic environment
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
• Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self
• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written
• Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications
• Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes
• Cultural Sensitivity – understand the cultural differences when working with the offshore business partners
• Decisiveness – ability to make effective decisions in a timely manner
• Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
• Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options, or alternatives
• Rapport Building – use interpersonal style to establish and develop relationships
• Proficient in using the protect system to support day-to-day work activities

If this sounds like the opportunity you have been looking for, apply online today! For more information, please contact Madison.King@suncorp.com.au

Apply now

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Advertised: 25 Aug 2025 AUS Eastern Standard Time
Applications close: 10 Sep 2025 AUS Eastern Standard Time