• Join the team transforming Personal Banking through process innovation and executional excellence to make things simpler for colleagues and customers
• Execute engagement, critical project accountability and brilliant variety
• Be our trusted advisor to senior leaders and executives, enabling sound decision-making and business transformation 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

As our Manager Transformation Delivery, you will join the Personal Banking Transformation team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to: 

• Ensuring appropriate end to end delivery of technology-enabled transformation initiatives that support Personal Banking’s Strategy and Objectives.
• Review Solution Architecture to ensure delivery plans are holistic and right level of testing is incorporated.
• Coordinate Architecture reviews, delivery planning and technical issue resolution
• Prepare delivery and technology updates for governance and executive forums
• Ensuring all projects are delivered with consistency, rigor and excellence by adopting the Distinctive Leadership tools and leveraging your consulting expertise/toolkit
• Set and maintain strong delivery operating rhythm across the team
• Demonstrated application of Risk Management fundamentals. Understand risk, issue and dependency management. Understand controls.
• Advanced data analysis and problem solving with demonstrable measurement techniques.
• Establishing and maintaining excellent stakeholder relationships, deeply understanding their needs and delivering treatment plans to achieve project objectives

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Extensive experience delivering large scale programs, CX transformation and project management ideally within banking/financial, consulting or large enterprise business environment                     
• Proven experience in business engagement, understand the trade-offs involved in Technology change while simultaneously delivering business benefit. Requires commercial acumen, business alignment and ability to negotiate.
• Ability to understand Solution Architecture, define related technical deliverables needed for the project, and what testing needs to be done (including estimation).
• Strong people and change leadership with the capability to build trust and collaborate with cross-functional teams 
• Possess strong presentation and facilitation skills. Effective communication skills with the ability to synthetise data and communicate findings in a meaningful way.
• AI experience advantageous

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.