• Own and shape the strategy for a large‑scale consumer credit card portfolio, driving growth in spend, balances, profitability and customer engagement across a nationally recognised brand.
• Use advanced data, commercial insight and customer understanding to influence portfolio performance, working with senior leaders across product, risk, marketing, digital and technology.
• Lead and develop a high‑calibre portfolio management team, delivering strong commercial results while maintaining regulatory excellence and a customer‑first mindset. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of Portfolio Management, Consumer Cards, you will join Credit Cards & Instalment Loans team that’s doubling down on customer obsession and keeping it simple.

Each day, you’ll go above and beyond to: 

• Develop and execute strategies to improve customer engagement in the card portfolio driving growth in spend, balances, margins, retention and loyalty
• Collaborate with cross-functional teams to build portfolio strategy through targeted marketing campaigns and digital interactions
• Leverage data analytics to define target segments, conduct portfolio analysis, and improve customer targeting
• Partner with Product, Risk, Marketing, Data, Operations, Technology, and Finance to deliver portfolio outcomes
• Ensure all activities align with regulatory guidelines and internal risk appetites
• Lead and mentor a team, cultivating a high-performance culture for portfolio managers 

We’re looking for the best and brightest to deliver for our customers. You’ll need:  

• Significant experience in financial services, with deep expertise in credit cards and a proven track record of leading large‑scale product or portfolio P&Ls.
• Strong commercial acumen and advanced analytical capability, with the ability to translate data and insights into clear portfolio strategy, pricing decisions and growth actions.
• Demonstrated strategic mindset and decision quality, balancing customer outcomes, profitability and risk within regulatory and credit risk frameworks.
• Experience leading and developing multi‑disciplinary teams, with a track record of driving performance, engagement and complex change initiatives.
• Proven senior stakeholder management capability, able to influence and collaborate across executive and enterprise‑level partners including Product, Risk, Marketing, Finance, Digital, Operations and Technology.
• Tertiary qualification in Business or a related discipline (or equivalent experience).