About us:
Intellipharm is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The opportunity:
Lead a team of client operations support experts across our Data and Loyalty services with the aim of driving engagement by solving their technical needs and introducing our products and services.
What you will do:
Manage a team of several support team members
Training and development of support team members
Respond to incoming calls and providing assistance or escalating as required
Responding to support tickets lodged online or emailed through
Calling pharmacies and talking through remote connections
Installing our in-house data extraction software at pharmacies
Repairing the data extraction software
Installing our in-house Loyalty software/system
Repairing loyalty software
Provide training to pharmacies for the loyalty system
Setting up user accounts for various Intellipharm services
What we are looking for :
Clear written and verbal communication skills
Great interpersonal skills
Competencies in computer and networking skills is helpful
Familiarity with remote connection software
Experience in client management would be beneficial
Why us?
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
Employee Share Plan
Company Paid Parental Leave
Employee Assistance Program for Mental Health Wellbeing
Staff Awards
Employee Referral Program
Health Insurance Discounts
Flexible working options
EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.
Pre-employment checks may be required and will be discussed with the successful candidate.
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please apply by click “Apply”.
Applications close: Friday the 25th October
VIDEO
