Lyppard Australia Pty Ltd, Townsville, Queensland.
Do you have a passion for delivering amazing customer service?
Fast paced, collaborative team based environment.
Veterinary nursing experience essential.
Early March start date
About us:
Lyppard is a division of the EBOS Group. With over 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The opportunity:
A position exists with Lyppard Australia Pty Ltd (a division of EBOS Group Limited) at Townsville, Queensland for someone to join our customer service team. We are looking for a warm hearted, can-do team player who enjoys providing exceptional service to join our team.
The successful applicant must have extensive knowledge in the veterinary industry. You will be required to work as part of a team and be enthusiastic, demonstrate great communication skills and have excellent phone manner. Previous Customer service experience is essential and only customer service focused applicants need apply.
This position is full time and requires no weekend/public holiday attendance. You will be required to have a Police check and you must hold a current drivers license and have your own transportation.
On a typical day:
Working as part of a team environment processing orders that are received via phone or electronically.
Communicating with clients regarding non-supplied items, offering alternative options when possible.
Taking email and phone enquiries and providing accurate information in a professional and timely manner to the clients to continue a trusting relationship.
Working collaboratively with internal stakeholders across Lyppard to deliver on team and broader Lyppard strategic plan.
Jobholder’s requirements:
Veterinary experience is essential
Minimum of 2 years’ experience in customer service or similar role.
Proficient in software packages including Word, Excel and Outlook.
Excellent oral, interpersonal and written communication skills.
Excellent time management, planning and organizational skills.
Strong attention to detail.
Ability to learn features and benefits of a large number of products for the Veterinary industry.
Ability to work well in a team environment with a strong work ethic.
Willingness and ability to undertake general warehousing duties when required such as picking and packing of goods, inventory tasks, restocking shelves, other administrative duties, general clean up e.g. shelves, racking, floors.
Willingness and ability to support branch projects.
Successful police check.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
Employee Share Plan;
Company Paid Parental Leave;
Employee Assistance Program for Mental Health Wellbeing;
Staff Awards;
Employee Referral Program;
Health Insurance Discounts;
And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com . We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.
If you believe that you have the necessary veterinary industry experience and attributes to succeed in this challenging and rewarding role, please email your resume to jay.trigg@lyppard.com.au
Pre-employment checks may be required and will be discussed with the successful candidate .
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance will be required.
VIDEO
