IT Service Centre Team Leader
Job No.: 685772
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $106,789 - $117,128 pa HEW Level 07 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We have a rare and exciting opportunity for an experienced IT Team Leader to join our on campus IT Service Centre. As an IT Service Centre Team Leader at Monash University, you will provide outstanding leadership to a small team of diverse and innovative IT professionals. Our team is responsible for providing high quality hands on support directly to our teaching and research academics at Monash University. You will also be responsible for building and maintaining positive strategic relationships with senior stakeholders from our academic faculties with the goal of ensuring we maintain high quality services that are aligned with the research and teaching objectives of the University.
Opportunities to be part of our specialist team who provide support directly to university academic staff don't come around very often. The work is exciting, varied and innovative. As a leader within the team there are excellent opportunities make a real impact.
About YOU!
To be successfully considered for these positions, you will have proven experience leading a customer facing technical support team. You will be capable of liaising with senior customer stakeholders and of coordinating the delivery of high quality IT services leveraging internal and external delivery partners. Experience supporting world class researchers and educators would be a great advantage, as would demonstrated experience with innovation and process improvement within large and complex organisations.
If this sounds like a position that suits your current career focus we look forward to hearing from you.
This role is a full-time position; however, flexible working arrangements may be negotiated.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age.
At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must include your latest CV and a Cover Letter outlining your suitability to role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Bernard Lineham, IT Service Centre Manager FIT, Bernard.Lineham@monash.edu
Position Description: IT Service Centre Team Leader
Applications Close: Monday 19th January 11:55pm AEDT
Supporting a diverse workforce
