Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale.

Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us? 

What You’ll Do 

As our Service Delivery Manager, you’ll play a critical role in ensuring operational excellence across Gaming Services—acting as the bridge between operational teams, stakeholders, vendors, and technology teams. You’ll help shape a digital, customer-first, data-led environment by driving service reliability, stability, and continual improvement. 

Key responsibilities include: 

• Owning service delivery operations across Gaming Services to ensure system stability, SLA/OLA compliance, and performance optimisation. 

• Leading the end-to-end management of incidents, problems, and changes, ensuring minimal disruption and fast recovery. 

• Championing and delivering a Service Improvement Plan, using meaningful metrics and dashboards to guide decision-making and uplift service offerings. 

• Collaborating with cross-functional teams and contributing to strategic objectives, identifying and acting on opportunities to add value. 

• Acting as a trusted advisor and escalation point, maintaining strong relationships with business units, vendors, and technology stakeholders. 

• Fostering a high-performing team culture focused on operational excellence, agility, and continuous improvement. 

What You’ll Bring 

We're looking for a digitally savvy, service-oriented leader with a strong operational mindset and a passion for enabling high-quality service delivery in complex environments. 

Leadership & Mindset 

• A proactive, customer-obsessed mindset with a proven ability to influence and build trust across teams. 

• Strong leadership in fast-paced, data-driven, highly regulated environments. 

• A passion for team performance, continuous improvement, and driving employee engagement. 

Technical & Operational Expertise 

• Hands-on experience managing large-scale, complex service environments, including public cloud and hybrid platforms. 

• Expertise in ITSM practices and frameworks (especially ITIL), including change, incident, and problem management. 

• Demonstrated success in driving improvement initiatives, promoting quality assurance, and uplifting ways of working. 

• Proven ability to deliver meaningful reporting insights to stakeholders and use data to drive service strategy. 

• Experience with monitoring and observability tools, SLAs, OLAs, and vendor management. 

• 3+ years in Service Delivery or Operations leadership roles. 
  
• Bonus Points for experience in gaming, gambling, or entertainment industries (advantageous).