Customer Service Agent
Division: Boral Constr Mat Limited
Department: Overhead Qld NT
Work type: Permanent - full time
Location: Brisbane
Your next opportunity
If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Milton Office!
We are seeking a Customer Solution Agent to provide support for our customers in relation to quarry orders and general inquiries. In this opportunity, you will work off a rotating roster with shifts ranging between our opening hours of 5.45 am – 4.30 pm Monday to Friday and rotational roster for Saturdays, 5.45 am to 11 am.
This is a fantastic opportunity to gain experience in the construction industry by completing on the job training on processes and systems within a supportive team culture.
Your day will involve:
- Receive quarry orders via email and phone and enter them into our systems in a precise and agile manner (with training provided)
- Understand production capabilities of the Boral quarries and truck network, Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Build professional relationships with customers and internal teams
What are we looking for?
- Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient customer service team
- Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
- Computer literacy required with experience with Microsoft Office Suite preferred
- Proven ability to learn and meet the challenges of an ever-changing environment
What’s on offer?
- Opportunity for long term employment with a reputable company in a state of growth
- Access to a variety of support networks including Boral Employee Assistance Program
- An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
- We value your abilities and reward results that drive business success
- Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales, Logistics and our broader customer service team
- Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.
About Boral Quarries
Boral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Application closing date:
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