Based in Baulkham Hills, we are looking for a responsible and experienced individual to join our team as a Major Client Co-Ordinator.  Working independently this role reports to the Laboratory Manager and involves undertaking tasks in relation to managing the customer base of the laboratory.

The main responsibilities include:

• Setting sample turnaround time for the to meet monthly budgets
• Report monthly customer metrics to the Laboratory Manager
• One point of contact for laboratory customers
• Review and send out reports to clients
• Quoting new works
• Work on Laboratory growth plans along with the Lab Manager and Lab Services Manager
• Work on customer issues for continuous improvement opportunities

Skills and experience:

• A strong understanding of laboratory operations
• A strong customer focus
• Good financial acumen and experience
• Nata signatory for a range on construction material tests
• Relevant tertiary qualifications in science or another relevant discipline e.g. Civil, Chemical or Materials - (desirable but not essential).
• Good time management and organisational skills
• An ability to cope with competing priorities and deadlines
• Knowledge of Australian and Industry standards
• Good communication and organisational skills

This role would suit a Senior Laboratory Technician or Supervisor wanting to take the next step in their career.