Customer Service Agent

Division: Boral Constr Mat Limited
Department: METRO QUARRIES NSW
Work type: Permanent - full time
Location: Sydney
Are you reliable, driven, and customer-focused? Do you enjoy dealing with people on a daily basis? If you answered YES, WE WANT YOU!
 
The Opportunity:
 
Boral is looking for an experienced Customer Service Agent, to join their Concrete and Quarries Contact Centre. Reporting directly to the Customer Service Team Leader, you will assist our quarry customers with orders and general enquiries. 
 
Working hours will be within our operating hours of 6am–5pm Monday to Friday with the opportunity for Saturday overtime on rotation.
 
Your duties:
  • Receive and process customer orders quickly and accurately (full training provided)
  • Learn about our plant production and truck network capabilities
  • Track deliveries and update customers using our vehicle tracking systems
  • Build strong, professional relationships with customers and internal teams
About you:
  • YOU will be a reliable team player 
  • YOU will be a customer-focused problem solver, with strong communication skills
  • YOU will have the ability to manage competing priorities in a busy environment
  • YOU will have computer literacy and eagerness to learn
What’s on offer
  • Recognition and rewards for your contribution to business success
  • Genuine career development opportunities into sales or wider customer service roles
  • A supportive, fun team culture with regular team lunches and incentives

About Boral Quarries

Boral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.​

Application closing date:

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