Your next opportunity:   

We’re looking for an experienced and people‑focused Allocations Team Leader to lead a high‑performing contact centre operations team in a fast‑paced, customer‑critical environment.

This is a hands‑on leadership role where decisions matter. You’ll be responsible for driving strong operational performance, keeping your team engaged and motivated, and managing real‑time issues that have high cost and customer impacts.

As the Allocations Team Leader, you’ll lead a team responsible for real‑time operational decision‑making within a contact centre environment. You’ll balance service delivery, cost, safety, and customer outcomes while working closely with key stakeholders across the business.

This role suits a confident leader who is comfortable making quick decisions, adapting to constant change, and taking accountability for outcomes.

Your day will involve: 

• Lead, coach, and motivate an Allocations team to deliver strong operational results
• Manage daily operational cadence, including volume fluctuations and real‑time challenges
• Make timely, informed decisions in high‑pressure situations with clear customer and cost impacts
• Drive team engagement, performance, and accountability
• Actively manage stakeholder relationships across operations, sales, and site teams
• Ensure adherence to processes while continuously looking for improvement opportunities
• Create a positive team culture focused on ownership, collaboration, and results

What are we looking for? 

• Proven leadership experience within a contact centre and operational environment
• Strong operational mindset with the ability to think on your feet and act decisively
• Experience leading teams in fast‑paced, constantly changing environments
• Excellent stakeholder management and communication skills
• Strong negotiation skills and the confidence to challenge when required
• A leader who genuinely inspires, motivates, and develops their team
• Comfortable managing competing priorities where decisions have real commercial impact

What’s on offer?

• An engaged, high‑performing team that takes ownership of outcomes
• Strong operational consistency and decision‑making under pressure
• Positive stakeholder feedback and trusted working relationships
• Continuous improvement in service delivery and operational effectiveness​