As a Customer Advisor in one of our supportive and dynamic teams, you'll be responsible for the end-to-end case management of workers with physical and psychological injuries. You'll have the opportunity to build influential and valued relationships with a range of stakeholders—including employers, injured workers, and allied health providers—to help achieve positive, early return-to-work outcomes for both workers and employers.

To express your interest, please submit your resume and a one-page word document response to the following criteria: 

1. Provide a brief summary outlining why you are interested in this role and how your key skills, experience, and personal attributes make you a strong fit.
2. Describe a time when you identified an opportunity to improve a customer or stakeholders experience. What actions did you take, and what was the outcome?
3. Share an example of how you managed competing demands from different stakeholders to achieve a positive outcome.

The Customer Advisor position description is available on the intranet.

This role is graded at Award Grade 3. If you have any questions about this opportunity, please contact Dianne Doherty.

Applications close 10am Monday 28th April 2025. Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.