We’re looking for a Payment Calculation Officer to join the New Claims team. 

In this full time permanent role, you will efficiently enter data into our operating system which contributes to processing worker’s compensation payments to our customers in a responsive manner.  You will also gather information from your team and external stakeholders to calculate the normal weekly earnings for injured workers.

As a Payment Calculation Officer, you will have good communication skills and you will have an eye for detail when reviewing wage information to ensure accurate compensation is paid to injured workers. You will be self-motivated and pride yourself on excellent time management, accuracy and quality work.

To express your interest, please submit your resume and a  response (1 page word document maximum) the following criteria:

• What interests you about this opportunity and outline the key experience, skills and attributes you would bring to the role?
• Share a specific example of a difficult phone call you have had to make, including how you prepared for the conversation and what strategies you used to reach a positive outcome for the customer/ stakeholder.

The Payment Calculations Officer position description is available on the intranet.

This role is graded at Award Grade 2. If you have any questions about this opportunity, please contact Bharat Shirole.

Applications close 10 am, Tuesday 27 May 2025. Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.