About WorkCover

WorkCover Queensland is the state’s leading provider of workers’ compensation insurance, supporting Queenslanders to stay healthy, safe, and working. They are a government-owned self-funded organisation committed to delivering tailored, innovative, and sustainable outcomes that create value for both workers and businesses. Their purpose is straightforward: to partner with and support customers in keeping Queenslanders employed.

They embody the values of Excellence, Integrity, Respect, and Responsiveness, and are committed to their vision of being the best workers’ compensation insurer, making a positive difference in people’s lives.

With a collaborative and inclusive culture, the team at WorkCover Queensland strive to set the standard in worker’s compensation and operate with a shared vision of excellence, integrity, respect, and responsiveness. 

About the Role

Reporting to the Chief Risk Officer and working alongside peers across Claims, Technology, Finance and Strategy, the General Manager Risk will lead the evolution of WorkCover’s second-line function, ensuring Operational Risk, Compliance, and Resilience frameworks meet contemporary expectations and are deeply embedded into day-to-day business practice.

You will take ownership of an ambitious multi-year risk-maturity roadmap, including a structured uplift program aligned with APRA’s guidelines that will align WorkCover with best-practice prudential standards in the financial sector.

Leading an agile, multidisciplinary team of approximately 16 FTE, you will be tasked with implementing the strategic roadmap, engaging with the Board and Executive. You will be central to shaping a culture of shared risk ownership across the organisation and lifting both capability and confidence across first- and second-line teams.

Key Responsibilities

• Provide strategic and operational leadership for enterprise-wide Operational Risk and Compliance, aligning frameworks to best-practice standards.
• Deliver and monitor the implementation of a structured risk-maturity roadmap, integrating risk appetite, issue management, resilience and third-party oversight.
• Oversee the identification of critical operations, establish Board-endorsed tolerance thresholds, and lead scenario testing in collaboration with first-line leaders.
• Act as a trusted adviser to the Board Risk and Audit Committee, ELT and external stakeholders, delivering clear, data-informed reporting and insight.
• Champion a high-performance, values-led team culture, with a mindset of curiosity and continuous learning, where emerging risk talent is developed mentored to reach their full potential.
• Strengthen the organisation’s resilience through enhanced incident management, business continuity and lessons-learned practices.
• Partner effectively across the enterprise to translate risk theory into pragmatic, business-led solutions that support innovation and service delivery.

About You

You are a seasoned executive with a track record of leading enterprise risk functions in complex financial services environments. Experience in banking, insurance or superannuation sectors, where regulatory expectations are high and operational excellence is non-negotiable will be critical to your success. You are recognised for your ability to translate frameworks into action, and for building teams that deliver with integrity, empathy and rigour. Your player-coach leadership style sees you modelling success, and rolling up your sleeves when needed to guide policy reform, interpret complex legislation, or troubleshoot a critical incident.

You will bring:

• A deep knowledge of contemporary Operational Risk and Compliance disciplines and demonstrated delivery against APRA-aligned standards. Experience preparing for the roll-out of CPS 230 guidelines is highly regarded.
• The ability to work at both strategic and operational altitude, switching seamlessly between Board presentations and frontline coaching.
• Experience leading cross-functional teams through transformation, with a strong commitment to people development and cultural uplift.
• Exceptional interpersonal, communication and influencing skills, with the gravitas to engage confidently across executive, Board and regulatory forums.
• Strong conceptual thinking, problem-solving and a focus on outcomes that balance risk, performance and public value.

Please visit the detailed candidate page for further information and to apply: www.luminarypartners.com.au/xxxx

Confidential inquiries to   Bruno Costa, Associate, Luminary, on 0493 249 283 or via email bruno.costa@luminarypartners.com.au, or, Russell Fairbanks, Managing Director, Luminary, on 0457 667 765 or via email russell.fairbanks@luminarypartners.com.au

General inquiries to luminary@luminarypartners.com.au

Applications close: Midnight, Sunday 13^th July

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