Looking for your next opportunity within WorkCover? We’re looking for a Customer Advisor to join the Latent Onset Injury team on a secondment.  

Join an experienced team focused on complex, politically sensitive claims, involving assessment of entitlements with high financial value. Working mostly within the determination space, you'll handle matters with compassion, accuracy, and discretion. You will also have the opportunity to demonstrate your excellent case management skills with a person centric and balanced approach. This is a highly detail-oriented role requiring the ability to grasp and apply specific sections of legislation, clear documentation, and sensitive stakeholder management. 

You are empathetic, kind, and confident — able to handle critical conversations with care. With strong administrative skills and an eye for detail, you approach your work with integrity and precision. You're comfortable pushing back professionally when needed and can engage senior stakeholders respectfully. You thrive in a collaborative team and bring patience and confidentiality to every interaction. You will welcome a high level of oversight and guidance with your work including peer and manager coaching and reviews.

To express your interest, please submit your resume and a one-page response to the following criteria: 

• A summary of why you are interested in joining the Latent Onset team, and how your key skills, experience and/or attributes that make you the right fit for this opportunity? 

• An example of when you have resolved a complex claim/determination scenario (what was the problem, how did you achieve a successful outcome, and how did you communicate with the stakeholders)? 

• Please tell us about a time where you were faced with a challenging customer/stakeholder that you eventually built a strong relationship with. 

Further information relating to Latent Onset Determination policy and injury can be found here:

Latent Onset Determinations
Latent Onset Case Management

This role is graded at Award Grade 3. If you have any questions about this opportunity, please contact Alex Campbell, Customer Manager - Latent Onset.

Applications close 3pm Monday 11th August 2025. Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips. 

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. 

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.