Customer Care Officer

Apply now Job no: 569826
Work type: Full Time
Location: Dandenong South
Categories: Other

About the role

As a Customer Care Assistant at Arisit, based in Dandenong South, you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders, using our CRM system to resolve service-related enquiries efficiently and effectively.

You will:

• Handle high volumes of inbound calls in a fast-paced contact centre environment.
• Manage a large volume of inbound cases and emails through the CRM system.
• Book service jobs with external agents via CRM system.
• Monitor service job bookings to ensure acceptance.
• Actively resolve issues and dispute resolutions.
• Process store credits and change overs as per company policy.
• Track freight via Business Central and freight company liaison.
• Assist the sales team with store and follow up queries.
• Assist the Customer Service Manager in call centre activities. 

We’re seeking someone with:

• Customer service or call centre experience; exposure to warranty service, or spare parts is a plus but not essential.
• Excellent communication skills both verbal and written.
• A pleasant, professional, and confident phone manner.
• Proficiency in Microsoft Word, Outlook, and Excel.
• The ability to solve problems quickly and come up with alternative solutions.
• A team player with a strong work ethic, flexibility, multitasking skills, and a positive, can-do attitude.
• The ability to complete tasks autonomously with a high-level of accuracy.
• An eagerness and willingness to learn with a focus on continual improvement.
• Previous experience with a CRM system.

If you feel that you fit the above criteria, please send a cover letter explaining why you are ideally suited for the job along with a current resume to rafael.santin@arisit.com.