Tech Team Support

Apply now Job no: 571025
Work type: Part Time
Location: Auburn
Categories: Sales

Join Our Team at Harvey Norman!

Position: Part-Time Tech Team Support - 24 to 32 Hours
Location: Flagship Store @ Auburn - Computer and Mobile Technology Department

About Us: 
Discover a great place to work at Harvey Norman, an Australian retail icon in the home and lifestyle space.
We offer paths for career progression with a trusted national brand.

Role Overview: 
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:

• Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
• Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
• Process returns and faulty products, coordinating repairs, replacements, or credits as needed
• Apply screen protectors and set up computers for customers
• Undertake cashiering and sales duties as required

What We’re Looking For:

• Confident communication skills and the ability to handle conflict with empathy and understanding
• Exceptional customer service skills
• Basic technical understanding of computers and related products
• Availability to work public holidays and late-night trade on Thursdays
• Retail experience is desirable
• Availability: Preferably Thursday, Saturday, Sunday.

Why Join Us? 

• At Harvey Norman, we see our employees as integral parts of our team
• We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
• Generous staff discounts
• An environment where good performance is recognised and rewarded

Don't miss out on this chance to join our successful team.

Apply today and take the next step in your career with Harvey Norman!