Customer Support - Harvey Norman Tech Team

Apply now Job no: 571027
Work type: Part Time
Location: Auburn
Categories: Sales

Join Our Team at Harvey Norman!

Position: Part-Time Customer Support - Harvey Norman Tech Team
Location: Flagship Store @ Auburn - Computer and Mobile Technology Department

About Us: 
Discover a great place to work at Harvey Norman, an Australian retail icon in the home and lifestyle space.
We offer paths for career progression with a trusted national brand.

Role Overview:

As a key member of the team, you will be responsible for providing exceptional customer service and managing returned goods. This is an excellent opportunity to grow your career with a company that values internal promotions and encourages employees to explore new challenges.

As a front-of-house customer service representative, you will play a vital role in ensuring customer satisfaction by managing book-ins for repair jobs and faulty items.

Your friendly demeanour and excellent communication skills will be essential as you greet customers, assess their needs, and provide them with personalised support.

Responsibilities:

• Ensure returns and faulty goods are managed and actioned in a timely manner
• Process returns and faulty products correctly, coordinating repairs, replacements, or credits as needed
• Manage book-ins for repair jobs to ensure customer satisfaction
• Liaise with suppliers and repair agents to ensure prompt repairs or replacements for customers
• Collaborate closely with the technical team to address customer queries and concerns in a timely manner

Requirements:

• Basic technical understanding of computers and mobile products
• Excellent customer service skills
• Retail experience is desirable

About Harvey Norman

At Harvey Norman, we view our employees as integral parts of our team who have the opportunity to grow their careers and explore new roles based on their skills and interests.

Don't miss out on this chance to join our successful team - Apply Now!