Together we shape thriving communities, public spaces, places and economies.

• Become our next service delivery lead in this permanent full-time opportunity.
• Office location – Parramatta
• Salary relative to experience, and ranges from $129,464 to $142,665 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

Join the Department of Planning, Housing and Infrastructure as a Service Delivery Lead and help shape the future of digital service delivery across NSW. As a Service Delivery Lead within the Corporate Services – Digital Information Office, you will manage a dynamic pipeline of ICT work packages, ensuring they are delivered on time, within budget, and to the highest standards. You’ll be responsible for maintaining a comprehensive project register, preparing costed Statements of Work, and ensuring all activities are delivered on time, within scope, and aligned with departmental standards. Our support will help teams stay organised, solve problems quickly, and ensure technology is used effectively to support the department’s goals.

This is a role for a strategic thinker and skilled collaborator who thrives in complex environments. You’ll work closely with internal teams and external service providers to scope, plan, and execute ICT projects, while contributing to the development of service delivery standards and frameworks. Your ability to balance operational demands with long-term goals will be key to driving innovation and delivering impactful outcomes.

For more information read the full Role Description:  Service Delivery Lead

What you will bring to the role

• Demonstrated experience managing multiple concurrent ICT projects in large, complex organisations.
• Confidence in identifying project interdependencies and navigating competing priorities to keep everything on track.
• Strong stakeholder engagement and vendor management skills.
• Proficiency in Microsoft Project Online, IQ, and ServiceNow.
• Knowledge of project methodologies including Prince2, Agile, and Waterfall.
• A proactive, solutions-focused mindset with excellent planning and coordination abilities.
• Relevant industry certification or equivalent experience in ICT project management and resource scheduling.

What is an essential requirement:

• Relevant industry certification for ICT project management / resource scheduling or equivalent experience

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM , Monday, 18 August 2025

Should you require further information about the role please contact Tracey Waters, Principal Service Delivery Manager on Tracey.Waters@environment.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn