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Customer Services Officer

Job No.: 498654
Employment Type: Full time
Departments: Customer Services Department
Job Functions: Customer Service

Job Responsibilities:

The incumbent will be responsible for handling enquiries / feedback of customer and bank representatives and delivering quality customer service.

Job Requirements:

  • Diploma or above (holding professional insurance qualification (e.g. IIQE, FLMI) is definitely an advantage)
  • 3 years working experience in life insurance with solid customer relationship management experience
  • Excellent customer-service mindset with effective interpersonal and communication skill
  • Good team player, able to work independently and willing to work overtime
  • Positive, attentive to details and good organizing skills
  • Conversant with MS Word, Excel and Chinese Word Processing
  • Proficient in spoken & written English and Chinese
  • Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary to: The Human Resources Department, BOC Group Life Assurance Company Limited, 13/F, 1111 King’s Road, Taikoo Shing, Hong Kong or e-mail to:

(Data collected will be used for recruitment purpose only.)

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