Job Responsibilities:

The incumbent will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.

Job Requirements:

• Bachelor Degree with professional insurance qualification (e.g. IIQE, FLMI)
• 5 years working experience in life insurance with solid customer relationship management experience including complaint handling
• Excellent customer-service mindset with effective interpersonal and communication skill
• Good team player, able to work independently and willing to work overtime
• Positive, attentive to details and good organizing skills.
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese
• Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)