Responsibilities:

• Handle customers' enquiries and requests related to banking products and services via telephone
• Deliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE
• Relevant working experience in banking / servicing industry is preferable
• Independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Hands-on PC skills in using MS Office applications and Chinese inputs
• On-shift duty is required