Responsibilities:

• Act as an on-site commander, responsible for handling emergency incidents
• Lead the recovery team in responding to and resolving IT emergency incidents
• Dispatch related teams for immediate action, managing the impact of incidents to minimize damages
• Troubleshoot issues across the entire technology stack, including hardware, application and network
• Participate in change control management meeting for various versions, reviewing production plans and emergency plans
• Collaborate with senior management to enhance IT emergency case management procedures
• Conduct post-incident reviews to identify root causes and prevent recurrence

Requirements:

• Degree holder or above in Computer Science, Information Technology or related disciplines
• 10+ years of experience in application development / IT infrastructure (Candidates with less experience may be considered for the Business Technology Manager role)
• Experience with banking systems is highly preferred
• Solid experience to liaise with all relevant parties within the IT department
• Strong interpersonal, communication, presentation and problem-solving skills
• Self-motivated, open mindset, ownership mindset, excellent problem-solving and troubleshooting skills, accompanied by a strong "can-do" attitude
• Able to work independently and under pressure
• Good command in both spoken and written Chinese and English, with a preference for proficiency in Mandarin