Responsibilities:

• As a change agent to drive digital transformation, omni-channel strategy and fintech application
• Translate the Company’s strategy and business ideas into initiatives and business requirements for implementation
• Work closely with business partners and support design of customer journey and process reengineering to optimize customer experience and channel efficiency
• Support project manager to perform project management, develop detailed project plan, monitor project progress, manage project stakeholders (including business units, IT, risk management parties, vendors etc), ensure effective and quality new / enhanced service implementation and conduct post-implementation review
• Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements
• Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective

Requirements:

• Degree holder or above with major in Business Administration, e-Commerce, FinTech or related disciplines
• Minimum 1 years’ experience in banking industry is preferable
• Hands-on experience in business analyst, project management, digital transformation, customer journey design and/or process reengineering is preferable
• Energetic, positive, self-motivated, flexible to adapt changes and a good team player
• Excellent communication, analytical, organizational, and independent problem-solving skills, as well as innovative mindset