Where You Fit In

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Oversee all operational and administrative aspects of the outlet and be able to priorities the required level of engagement in both areas depending on business volumes and other related parameters
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
• Acquires, develops and manages memberships of local residence
• Works closely with the sales team to establish memberships from key accounts
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them
• Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets
• Monitor the monthly P&L and carry out regular detailed analysis of outlet related financial information
• Maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly
• Ensures an excellent working relationship with all colleagues within hotel

Requirements

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as Manager in an exclusive membership club or in sales for 5 star luxury brand.
• Overall experience with member’s club administrative organization, personally interacting with high net worth individuals on a personal basis.
• Experience as Assistant Manager or Manager of a private member’s club is preferred.
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage.
• Creative, innovative and thinks outside the box.
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
• Ability to work long hours with a strong focus on operational excellence.
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If you are interested in joining our team apply today!