Where You Fit In

• Support company’s philosophy and company culture through the use of Pillars of Legendary

      Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our

      Mission Statement.

• Support company’s philosophy and company culture through the use of Departmental

Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and

the achievement of our Mission Statement.

• Support company’s philosophy and company culture through the use of Guiding Principles and

      D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission

Statement.

• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:

                        Front Desk

                        Spa Retail Area

                        Relaxation Area

                        Sluice Area

                        Sales and Marketing

                        Spa Suites

• Report dysfunctional equipment to Reception Manager or Spa Director.
• To maintain inventory of supplies for the operations of the spa reception.
• Will be expected to assist various demonstrations and events.
• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
• Must attend all training courses as deemed necessary, and must adhere to training as set down by

      the Spa Director.

• Must have the ability to courteously interact and answer all spa and hotel related questions with

      guests.

• Must have good telephone skills and follow MOHG telephone etiquette.
• To be adaptable and accountable for all actions.
• Will perform as a professional, with a friendly business attitude and conduct all duties and

      responsibilities as required by the position, or assigned by the Spa Director.

• To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival,

      gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests

      and other colleagues at all times.

• Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
• Oversees incoming and outgoing guest and spa colleague business-related faxes.
• To aim to give the guests the best possible service, and make each guest feel important.
• The interest of each guest is of paramount importance.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance

      and general manner.

• Responsible for all administrative procedures to ensure that the spa is run professionally and in

      accordance with Health and Safety policy.

• Ensure that the reception area is tidy, clean and stocked at all times.
• Ensure the completion of confirmation phone calls for the next business day.
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any

      complaints.

• To organize appointment scheduling to maximize use of time and profitability whilst ensuring

      that the clients needs are of first importance.

• To recognize the importance of "sales" in every aspect of their role and be responsible for

      achieving sales targets as set by the Spa Director.

• To assist in the smooth flow of the guests journey throughout the day.
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at

      work Law and Health and Hygiene standards are implemented and monitored within the spa.

• Must be a team player and assist all spa and hotel colleagues where necessary.
• Will perform as a professional, with a friendly business attitude and conduct all duties and

      responsibilities as required by the position, or assigned by the Spa Managers.

• To perform opening and closing duties.
• To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail

      products.

• To keep a thorough log on turn-away guests.
• Prepare gift certificates and make pre-payment arrangements
• To attend daily line-ups, weekly and monthly spa meetings.