Waiter/Waitress
Apply now Job no: 510790
Employment type: Full time
Property / Office: Mandarin Oriental, Macau
Location: Macau, China
Department / Job Level: Food & Beverage, Non-Management (Entry)
- To consistently achieve the service and product delivery standards with a high degree of client care and service at all times
- To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
- To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To demonstrate a pride in workplace and a high level of commitment
- Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Provide excellent service at all time to all of our guests
- Assist Guest courteously and efficiently
- Set up tables as per the standard
- To suggest and correctly take customer food and beverage order with up selling technique
- Enter all sales in POS without errors. Double check list of items before “sending”.
- Communicate with Kitchen for any guests’ special request and dietary requirements
- To prepare the pantry and side station assigned with sufficient Mise en Place
- To maintain the back of the house neat, tidy, clean and safe
- Make sure that all product served are accounted for on the final bill before presenting it.
- Responsible for cash float and cashiering
- To prepare and maintain Buffet Tag
- Continuously monitor his/her section for maximum guest’s satisfaction
- Set up tables according to reservation
- To deliver the correct order to the table
- To carry out daily, weekly and monthly inventory
- Clear tables between courses throughout the meal
- To wish each and every guest a warm farewell and thank them for coming
- To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
- To have role of good Brand ambassador
- To maintain all Hotel’s assets
Advertised: China Standard Time
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