Where You Fit In

Door Person

For us, first impressions are everything. We’re looking for a Door Person to deliver a seamless guest experience from the second a guest steps through our doors.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough to be a Door Person. For us, being the face of our hotel calls for much more. 

First and foremost, being a Door Person is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it’s also about how you present yourself. We’re looking for [job roles] who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It’s a finely tuned orchestra, made up of exceptional soloists.

The Door Person will be responsible for the following duties:

• Greeting our guests and visitors on arrival and departure courteously and professionally
• Ensuring that the front entrance of the hotel is maintained, reflecting the hotel’s standards of excellence in order to create a lasting impression of warmth and hospitality
• To guide guests to pre-arranged transport and to assist guests in providing taxis on request
• To ensure the safe parking of guest cars in our parking bays. The candidate must hold an EU/UK driving Licence and ideally someone with previous experience in a five star environment. You are willing to deliver a professional, attentive and impeccable service to our hotel guests

We offer our Door Person world class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group
• Highly competitive salary within the luxury London Hotel sector
• Free laundry and complimentary meals while on duty
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programmes 

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver passionate, kind and genuine service. If this if you, apply now.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.