The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s finest hotels, operating luxury hotels in key leisure and business destinations around the world.  The Group is expanding its portfolio which opens up the need for strategic planning to support this expansion and ensure continued structure and governance with key systems used across all hotels.

Scope of Position

It is the intent of this position that the incumbent will take full responsibility for clearly-defined aspects of system configuration for the PMS (HMS), the POS (InfoGenesis and Infrasys), as well as the information passed from these systems to the data warehouse DataVision. The incumbent should be pro-active, efficient, and results-driven in the managing of requests, changes, and new implementations required around the above mentioned systems.

Duties and Supporting Responsibilities

The incumbent is responsible for, but not limited to, the following;

• Setup and configuration of Finance Transaction codes and Tax codes for installations at new property openings and system conversions for takeovers.
• Updates or changes required for existing properties such as; new outlets in all related systems, changes in meal periods, additions or modifications to tax requirement setup.
• Interface mapping and testing of transaction codes between the PMS, POS and DataVision.
• Creation of, or changes to, any necessary departmental SOP’s, user documentation, and best practices of system use for the POS and DataVision, instruction and implementation of Finance system standards, reminders and re-freshers of existing Finance standards that are found not to be in use by hotels, for example, ensuring the Uniform system of Accounts is being used for Packages.
• Perform audits on configuration of package allocations minimum twice a year.
• Rate Loading of rate code shells in the PMS.
• Ad-hoc configuration items for hotels requests, such as; dataspy changes/additions, Rooms re-configuration, Localization requirements changes.
• Act as first line of support for hotel system issues for above mentioned systems.
• Monitor open cases with above mentioned systems’ support teams and assist where possible.
• Attend support calls with hotels as needed.
• Planning for, and co-ordination of, scheduled systems configuration changes.
• Testing of new systems features where needed.

Organisational Structure

The incumbent will be based in Hong Kong and report to both the Director of Rooms, and Director of Finance – Systems and Analysis, also based in the Hong Kong Corporate Office.  

Skills

The skills required for this role include;

• Computer based – Excel, Word
• Language – English
• Basic understanding of system integrations and data flow to ensure all scenarios are considered
• Ability to decipher issues in system configuration to implement changes and corrections
• Good communicator to ensure understanding of hotel requests, as well as communicating to hotels regarding how they need to perform specific configuration or system management

Additional skills preferred for this role include;

• Language – Mandarin
• Hotel operations knowledge
• Background in Finance/Accounting

Core Competencies

The incumbent will require the following personal attributes:

Listening to you

• Observes and understands in order to act appropriately
• Inspires co-operation and commitment within the team
• Adapts communication style appropriately
• Promotes a calm exterior
• Be sensitive to others’ needs
• Actively listens and builds on others’ ideas
• Be culturally sensitive
• Be responsive and genuine with colleagues
• Uses observed behaviours to anticipate colleagues and hotel needs
• Inspirational to a team
• Provides solutions to foreseen problems in advance
• Confident
• Goal-orientated
• Makes things happen
• Provides useful and necessary training
• Has positive impact and influence
• Be innovative and creative
• Adapts plans to suit changes
• Exudes positively
• Builds long term brand loyalty
• Remains sensitive to all cultures interacting
• Learns from mistakes
• Continues to improve
• Develops and implements strategy according to company standard with reasonable and effective communication
• Adapts strategies to changes based on feedback
• Aligns plans to strategies
• Continuously seeks new opportunities
• Operates ethically
• High level of personal integrity
• Balances the needs of fellow colleagues and the company