Duties and Supporting Responsibilities

• Maximize learning by providing a creative, fun and exciting environment in the delivery of such training sessions as: Welcome Orientation(Day 3), Service That Delights, and other components of the MOHG Learning & Development Framework as necessary.
• Ensure that MONYC colleagues learning needs are met by arranging resources for programs to be conducted throughout the hotel, such as the Departmental Learning Program
• Maintain the Learning & Development Room located in the office suite of Human Resources, inclusive of all equipment and materials
• Facilitate adherence of all colleagues to established LQE, AAA 5 diamonds, and Mobil 5 star standards
• Develop rotations through the hotel for both the Rooms Division and Food & Beverage Department to establish training goals with department heads and support and assist in achieving them.
• Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to MOHG standards with regard to product and performance.
• Monitor and oversee all departmental learning programs as stated on the L&D Policies including, New Hire Learning,  TIPS, OSHA required training, MSDS, Food Handling and Sanitation
• Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel leading by example and serving as a role model.
• Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
• Assist in the maintenance of hotel colleague related bulletin boards in conjunction with the Employment  Administrator
• Assist the Employment Administrator in all colleague recognition programs to include Fan of the Quarter, holiday parties & celebrations.
• Involvement in the local community.
• Assist with strategic planning of the hotel
• Maintenance of attendance records and other documentation related to the Learning & Development efforts.
• Ensure security and confidentiality of all information throughout the hotel.
• Development of annual learning & development plan and calendar.
• Monitor departmental development of L&D monthly planners.
• Plan and conduct meetings with EXCO members, department managers, L&D Champions and rest of colleagues to review performance trends, develop action plans and give recognition.
• Conduct needs analysis with department managers to assess specific learning needs.
• Assist Human Resources with teambuilding activities.

Financial Responsibility

Support the Hotel Financial Controller in:

• The hotels overall financial performance.

Human Resources

Support the Director of Human Resources in the following:

• Career development programs for colleagues.
• Labor cost management.
• Community programs.
• Evaluation and recognition programs for colleagues.