Where You Fit In

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Assisting the assistant Chief Steward in taking control of operational and administrative aspects of the stewarding department.
• Fully responsible for overall stewarding operations according to respective shift and in charge of daily operations.
• Support the assistant Chief Steward to train, evaluate and schedule stewarding outsource colleagues.
• To ensure the cleanliness and hygiene of the back of house kitchen and F&B areas as per standards and carry out daily checks on each shift with the respective stewarding outsource and supervisor.
• Assist Stewarding outsource with their job functions where needed to ensure optimum cleanliness and service standards.Observe stewarding outsource performance of their job functions and ensure all procedures are completed and followed according to departmental standards; rectify deficiencies with respective personnel. 
• Assisting kitchen and service requirements throughout the shift and ensure that all needs are met according to specifications. 
• Prepare and distribute assignments for stewarding outsource personnel and to review priorities to assign tasks. 
• Communicate any additional changes or requests to the assignment sheets as they arise throughout the shift.
• To ensure cleaning of dishwashing machines and water/filters, refill them as specified and make sure all wares are properly washed and cleaned. Properly maintain and operate dishwashing machines.
• Ensure that operating dishwasher temperatures for wash, rinse and exit are maintained as per standards and recorded.
• Ensure that all ice machines are clean as per schedule and in excellent condition. Proper record and maintain log should be followed accordingly.
• To ensure the silverware/copperware cleaning and polishing schedule is followed accordingly and to perform a walk around in all outlets to make sure all silverware/copperware is maintained clean and spotless.
• Ensure that all hand washing stations have an adequate supplies of soap, sanitizer and paper tissue at all times.
• Ensure cleaning and sanitize pots, pans, utensils and other kitchen equipment in accordance to departmental standard operating procedures.
• Coordinate break times for assigned stewarding outsource on each shift.
• Liaise with engineering team to ensure that all equipment is properly maintained and in good working order.
• To ensure the buffet set up of equipment is properly done and on time as set standard by the Outlet’s Head Chef.
• To conduct daily meetings with the stewarding outsource and provide hotel information and any event requirements. 
• Monitor all work areas for compliance with state FLHSSE guidelines; follow through on any violation.
• Report any incidents to the security as per FLHSSE guidelines.
• To liaise with pest control personnel in related to all pest control activities and treatments in all back of house of food and beverages areas.  
• To ensure usage of correct cleaning chemicals for designated items, according to MSDS regulations and hotel requirements.

Requirements

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• A minimum of 2 years of experience as Supervisor Steward or 4 years of experience as Steward in a high end five-star luxury hotels.
• Work experience in at least one of the following countries in the Middle East: UAE, Bahrain, Saudi Arabia and Qatar is preferred.
• Certified essential food safety in catering or Serve Safe certificated is preferred
• Knowledgeable about proper handling of Dishwashing Machines and Chemicals.

If you are interested in joining our team apply today!