Where You Fit In

Duties and Supporting Responsibilities:

• The Night Manager is the representative of the Executive Offices during the night shift and responsible for all operations of the hotel during the night shift. 
• Responds to all guest complaints and emergencies and brings them to complete resolution during the night operation.
• Coordinate the organisation and administrative functions in all areas of the Front Office operations during the night shift. 
• Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
• Participate in all regular and ad hoc operational meetings as required.
• Maintains full awareness and training for all night staff on emergency procedures.
• Assists with the proper room assignments, handling and preparations for all VIPs for overnight arrivals and preparations for the following day.
• Closely monitors cash handling and cashiering functions auditing the work of all cashiers to ensure accuracy.
• Monitors activity throughout the hotel ensuring that all functions and departments are operating smoothly.
• Is responsible for all night system requirements in terms of backups and system date changes and report runs.

Requirements

Mandatory

• Excellent communication skills in all aspects: verbal, written and non-verbal.
• Professional and appropriate business appearance and presentation.
• Ability to maintain a high level of professionalism in all interactions.
• 2 years experience in a comparable position in a luxury hotel operation.
• Solid basic understand of all areas of the hotel operation
• Flexible work hours to meet the demands of a 24 hour operation.
• Possess excellent organisational and administrative skills.
• Must possess excellent guest service and problem resolution skills.
• Quality driven with a passion for excellence in guest service and satisfaction.
• Approachable, open minded and fair.
• Must be able to work in a team and independently on occasions. 
• Reading, writing and verbal proficiency in English and Italian languages. Other languages are a plus.