Where You Fit In

Situated on Hanover Square, Mayfair’s oldest square, The Residences at Mandarin Oriental Mayfair, London is a true one-off. In London’s best-connected location, this is the front door to the finest that Mayfair and the capital have to offer. Residents will enjoy privileged access to a full suite of services and amenities provided by the integrated Mandarin Oriental Mayfair Hotel, including in-residence dining & housekeeping, 24/7 Concierge, valet parking, an opulent spa and roof terrace bar overlooking Mayfair.

About the role

As Residences Manager, you will take full responsibility for all aspects of residential operations, being pro-active, creative and results driven.  The position will also provide key mixed-use expertise for operations-minded candidates who wish to advance to roles in Group Residences, Hotel Manager and eventually General Manager positions within MOHG mixed-use projects. The candidate will be expected to possess the tenacity, creativity, flexibility and commitment that is necessary to facilitate a successful residential opening, positioning and on-going operation that is on budget and on time.

Key duties and responsibilities:

• Primary point of contact for all Residence Owners, building mutually respectful and collaborative working relationships to ensure that we delight and exceed the expectations of the homeowners.
• Human resource strategy for recruitment and selection of Residence colleagues
• Always ensure total compliance with standards of operation and service standards throughout division
• Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
• Ensure that staffing is maintained at an appropriate level to match business demand.
• Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services
• Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
• Financial matters such as collection of assessments, managing accounts, making payments, securing insurance, budget preparation and financial reporting on behalf of the board
• Physical plant management including routine maintenance and care for residence Common Areas, managing deferred maintenance plans (reserves) and enforce compliance with applicable rules and regulations and standards
• Monitor compliance with the Residence Identification (brand license) Agreement and monitor Residence owner and local real estate agent usage of MOHG marks
• Primary liaison between Residence Board of Directors, hotel management, and Mandarin Oriental Hotel Group

To be a successful candidate, you have substantial experience in luxury property or hotel management, you possess excellent communication skills in all aspects and are quality driven with a passion for excellence.

We offer Operations Manager world class benefits including, but not limited to:

• Highly competitive salary within the luxury London Residences sector
• Colleague discounts on hotel stays and dining across Mandarin Oriental Hotel Group
• Free laundry and complimentary meals whilst on duty
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers across the group
• Colleague Social events and Wellness programmes
• Private Health Care Scheme

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.