Where You Fit In

Caring for our guests at Mandarin Oriental goes beyond an immaculate room, personalised amenities or a perfectly poured Singapore Sling. Being a Butler also means maintaining an oasis of peace for our guests.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough to be a Butler. For us, being the face of our hotel calls for much more. 

First and foremost, being a Butler is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it’s also about how you present yourself. We’re looking for Butler who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It’s a finely tuned orchestra, made up of exceptional soloists.

About the role

As a Butler, you’ll be the main contact for all Suite guests during their stay and facilitate all requests by effectively communicating with other departments. You’ll be on top of guest preferences and keeping record of these whilst communicating these to the relevant departments. Greeting guests upon arrival for introduction and rooming is also key to the role of Butler; ensuring that all Suites are ready with the perfectly picked amenities and known preferences set up on arrival.

We offer our Butlers first class benefits but not limited to:

• Benefits platform with discounts on over 800+ retailers.
• Discounts on hotel stays and dining across the group.
• Highly competitive salary within the luxury London Hotel sector.
• Free laundry and complimentary meals whilst on duty.
• Colleague recognition and reward programmes.
• An exciting range of learning and development programmes.
• Opportunities for promotion and transfers across the group.
• Colleague Social events and Wellness programmes.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.