The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
Our Hotel
Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.
Overview of Position
The Banquet Manager is responsible for the successful execution and service of all Banquet events held at the Mandarin Oriental, Washington, DC. The banquet manager will oversee day-to-day operation, planning, and long term outlook of all event activities held in the hotel. S/he will be accountable for the overall successful operation of the banquet department and its colleagues
The Banquet Manager will report to the Director of Food & Beverage or his/her designate.
Essential Functions
- Provide leadership and support for banquet service staff, and banquet set up staff.
- Inspect banquet rooms to ensure all group requirements are exceeded. Rectify deficiencies immediately.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and or on-coming supervisor.
- Conduct monthly inventory of banquet set up equipment and update information as necessary. Maintain banquet equipment in good working condition.
- Successful completion of the training/ certification process.
- Develop monthly forecast.
- Read and familiarize with BEO's and Group Resumes coordinating all aspects of banquet services as assigned to include all aspects of food, beverage and other services.
- Generate function planning, employee scheduling and distribution.
- Attend daily BEO meetings, pre-conference & post conference meetings.
- Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
- Contract business with approved vendors as appropriate and maintain contact with vendors while on property.
- Enforces policies with management and schedules for the operation of banquet department to achieve a productive and profitable result.
- Monitor and manage payroll, budget and costs effectively.
- Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, etc.
Requirements
- High school diploma or equivalent required; college degree preferred.
- A minimum of 2+ years food and beverage management experience required; 2+ years banquet experience in luxury hotel setting preferred.
- Reading, writing and oral proficiency in the English language is required. Must have excellent communication skills.
- Must be available to work a flexible schedule to include early mornings, late nights, weekends and holidays.
- Must have a good knowledge of food & beverage trends; prior experience and familiarity with banquet set-ups strongly preferred.
- Must have strong working knowledge of hotel operations & various hotel departments; experience in the luxury hotel setting strongly preferred.
- Must have the ability to handle multiple tasks at one time.
- Must be able to walk/stand for extended periods of time; must be able to lift up to 40 lbs. boxes occasionally.
- Prior experience in a union hotel setting strongly preferred.
- Bi-lingual abilities are a plus.
Working with us means…
We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
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Equal Employer Opportunity statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.
